Re: Radio Shack not living up to extended warranty - rip off
Posted by Bob/VA on 9/25/08
It was less a bad experience with RS than it was with a sales
critter who sold you the warranty and made X amount of $
commission on the sale.
Chalk it up as a learning experience - you didn't get what
the sales critter told you in writing - therefore her
assurances werent' worth spit.
If the warranty covers any needed repairs within the 3 year
period then it could save you money in the long run.
Batteries are not, generally speaking, a warranty item unless
they fail prematurely and within an extablished time period
and then the battery manufacturer generally has it's own
warranty.
On 9/25/08, Kaycee. My bad experience with Radio Shack
wrote:
> Well, at Radio Shack I was talked into paying $299.00 an
> extended warranty for a laptop. I was declining the extra
> coverage as too expensive, but the salesperson told me that
> with the warranty I would be able to simply walk into the
> store with my receipt, one every year of the 3 years, and
> obtain, no questions asked, a new battery. She told me that
> the batteries tend to last only a year, and that the
> replacement batteries alone would more than pay for the
> extended warranty. I remember distinctly repeating and
> having her confirm, "Each year, no questions asked, a new
> battery? Just walk in with receipt and get the new battery
> no questions asked?" She repeated it back with a smile,
> adding that even if I didn't have my receipt, they would
> have my info in their system.
>
> "Okay, put the $299 on the Radio Shack credit card I'm
> signing up for today."
>
> This week, 16 months after the purchase, I went to the same
> Radio Shack with my receipt showing the purchase of the
> extended warranty. There was no sign of the person who sold
> the laptop, and I was informed she no longer works there. I
> explained the reason for my visit. The salesperson took my
> paperwork then spent a long time on the phone with Radio
> Shack headquarters.
>
> When she ended the phone call, she informed me that, in
> order to obtain a battery, I would have to bring the laptop
> in, the laptop would have to be shipped out of state to
> their repair headquarters. None of my protestations ("that's
> not what I was sold, I need my laptop for my work, my laptop
> doesn't need repairs," etc.) had any effect. There isn't
> even the guarantee that I would be given the battery!
>
> So, buyer beware when dealing with Radio Shack. I certainly
> won't be making any more purchases from Radio Shack.
Posts on this thread, including this one
- Radio Shack not living up to extended warranty - rip off! , 9/25/08, by Kaycee. My bad experience with Radio Shack .
- Re: Radio Shack not living up to extended warranty - rip off, 9/25/08, by Bob/VA.
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