Re: ADENA MONTESSORI MATERIALS

Tracey

Posted on 10/21/10

More | Report Post

I agree with the other ladies. BUYER BEWARE!!!!!!! The low
prices caught my attention (back to school sale). I made the
mistake of only reading the reviews posted on their website. If I
had seen this website with these warnings; I would have never
ordered from them. DO NOT BUY FROM THIS COMPANY! YOU WILL BE
HIGHLY DISAPPOINTED WITH THE CUSTOMER SERVICE AND PRODUCTS. I
placed an order with Adena Montessori on September 24th. They state
on their website you will wait a max of seven days to receive your
order. They didn't ship out the package until October 9th or 10th.
Then, I received the wrong order in the mail on October 15th. I
have sent many e-mails and tried calling several times. They do
not answer their phones nor do they respond promptly to messages
left or e-mails. The e-mails I did receive from them were very
generic. When you finally talk to someone they quickly dismiss your
concerns and ask for an e-mail so that they can get off the phone
with you. One of the e-mail address do not work. I am
currently trying to get a refund for my money. They asked me to
list all the materials they sent me and then responded with could
you kindly photograph them for us and weigh the boxes. This is
ridiculous! Several items that I did order were either damaged or
incomplete. The number cards on the Seguin boards boards did not
fit the slots and the hundred board was scratched due to how they
packaged the materials. I also ordered 81 unit beads and received
50. I did receive 6 items that were NOT on my list. I am hoping to
get this mess straightened out soon, but after reading the posts
here. I am expecting the worst. What a waste of time and money!
Lawyers cost money probably more than the order. So what is a
buyer to do. We need to get this company shut down! On 7/21/10,
Kimberlee wrote:
> Everything the other posts said was true for our order as well. We
> ordered June 29 and did not receive our items until the last week
> in July and that was only because I began emailing them every day
> asking for an update on our order. No one answers the phone and
> the email responses are generic. We were told on four different
> occasions that our order would ship in 24-48 hours. The worst part
> was the poor quality of the materials. The wood finish is poor,
> rough, and often bubbled. The paint is not adhered to the product
> and could be scraped off with a fingernail. The paint colors do
> not match "authentic" montessori materials. Our order included
> metal insets which did not fit correctly (inset) in their spaces,
> were warped, and contained many sharp burrs or unfinished corners
> on the metal. We were missing an item (a map puzzle) and one item
> arrived damaged (because the item is made of pressed particle
> board and not wood) the paint was chipped off before unwrapping
> it. Another item, a toddler box, was poorly assembled and the
> boxes did not open "straight" but rather at an angle. We filed a
> complaint with the BBB and will NEVER order from this company
> again. There are many other discounted Montessori outlets....use
> them instead...we sure with we had.

Posts on this thread, including this one