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Re: EF International School Year-Abroad
Posted by Courtenay Dunphy on 3/05/08

    This is the reply I received back from EF.

    Dear Courtnay,

    Thank you very much for your email. My name is Miguel A. Pineiro and I知 a
    Regional Manager for South and North America working for EF International
    Language Schools.

    I知 very sorry to hear that you have decided to cancel your trip 6 months before
    you were supposed to start the same. I have worked with Krista for quiet some
    time and she is one of the most customer service oriented people that I have
    worked with in a long time. I知 very sorry if there was any misunderstanding
    with Krista but believe me that she is always great with customers. It is my
    understanding that she provided you with all the necessary information to
    request your visa, unfortunately, embassies only allow the person who is
    applying for the visa to mail documents or to step into the embassy so we as a
    company can not do much about it except for being helpful providing
    information about the visa process.

    Unfortunately, the application and the cancellation fees are non refundable and
    that is specified in the Terms and Conditions that come with the application
    form that you signed but I would like to encourage you to re think your position
    and continue with your plans to study abroad with EF in September. I think this
    would be a fantastic opportunity for you to know another country and make
    friends from all over the world.

    EF has been teaching languages for over 40 years and today we are proud to say
    that we are a world leader in international education. More than 4 million of
    students have traveled with us and once again I would like you to re consider
    your position and give it another chance.

    I知 leaving my contact information below so if there is anything else that I
    would help you with, please do not hesitate to contact me.

    Best,

    Miguel A. Pineiro


 
 
 
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