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Sigh, it would be awesome. The problem is twofold. First,
the administrators we work for never started a company and
never made a success out of anything. Second, they move up
into administrative roles and forget that they actually serve
the community. They forget that if the teachers aren't happy,
they don't have much of anything because no one is pulling for
them or the district. The admins I know are selling us out
when, in fact, they are being used as patsies to bring Common
Core into Texas.

On 1/04/15, Curious wrote:
> From Huffington Post:
> "Gordon Bethune is a brash Texan (as is Herb Kelleher,
coincidentally) who is
> best known for turning Continental Airlines around "From
Worst to First," a
> story told in his book of the same title from 1998. He
wanted to make sure
> that both customers and employees liked the way Continental
treated them,
> so he made it very clear that the maxim "the customer is
always right" didn't
> hold sway at Continental.
>
> In conflicts between employees and unruly customers he would
consistently
> side with his people. Here's how he put it:
>
> When we run into customers that we can't reel back in, our
loyalty is with our
> employees. They have to put up with this stuff every day.
Just because you
> buy a ticket does not give you the right to abuse our
employees ...
> We run more than 3 million people through our books every
month. One or
> two of those people are going to be unreasonable, demanding
jerks. When it's
> a choice between supporting your employees, who work with
you every day
> and make your product what it is, or some irate jerk who
demands a free
> ticket to Paris because you ran out of peanuts, whose side
are you going to be
> on?
> You can't treat your employees like serfs. You have to value
them ... If they
> think that you won't support them when a customer is out of
line, even the
> smallest problem can cause resentment."

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