Re: Don't You Wish All Administrators Had This Attitude?
    Posted by: PsyGuy on 2/03/15
    () Comments

    Yeah, because thats what their sup and their boards want.

    On 1/04/15, I am dreaming with you. wrote:
    > Sigh, it would be awesome. The problem is twofold. First,
    > the administrators we work for never started a company and
    > never made a success out of anything. Second, they move up
    > into administrative roles and forget that they actually serve
    > the community. They forget that if the teachers aren't happy,
    > they don't have much of anything because no one is pulling for
    > them or the district. The admins I know are selling us out
    > when, in fact, they are being used as patsies to bring Common
    > Core into Texas.
    >
    >
    > On 1/04/15, Curious wrote:
    >> From Huffington Post:
    >> "Gordon Bethune is a brash Texan (as is Herb Kelleher,
    > coincidentally) who is
    >> best known for turning Continental Airlines around "From
    > Worst to First," a
    >> story told in his book of the same title from 1998. He
    > wanted to make sure
    >> that both customers and employees liked the way Continental
    > treated them,
    >> so he made it very clear that the maxim "the customer is
    > always right" didn't
    >> hold sway at Continental.
    >>
    >> In conflicts between employees and unruly customers he
    would
    > consistently
    >> side with his people. Here's how he put it:
    >>
    >> When we run into customers that we can't reel back in, our
    > loyalty is with our
    >> employees. They have to put up with this stuff every day.
    > Just because you
    >> buy a ticket does not give you the right to abuse our
    > employees ...
    >> We run more than 3 million people through our books every
    > month. One or
    >> two of those people are going to be unreasonable, demanding
    > jerks. When it's
    >> a choice between supporting your employees, who work with
    > you every day
    >> and make your product what it is, or some irate jerk who
    > demands a free
    >> ticket to Paris because you ran out of peanuts, whose side
    > are you going to be
    >> on?
    >> You can't treat your employees like serfs. You have to value
    > them ... If they
    >> think that you won't support them when a customer is out of
    > line, even the
    >> smallest problem can cause resentment."


    Posts on this thread, including this one

  • Don't You Wish All Administrators Had This Attitude?, 1/04/15, by Curious.
  • Re: Don't You Wish All Administrators Had This Attitude?, 1/04/15, by I am dreaming with you..
  • Re: Don't You Wish All Administrators Had This Attitude?, 1/06/15, by teacherdad.
  • Re: Don't You Wish All Administrators Had This Attitude?, 2/03/15, by PsyGuy.
  • Re: Don't You Wish All Administrators Had This Attitude?, 2/03/15, by PsyGuy.
  • Re: Don't You Wish All Administrators Had This Attitude?, 2/05/15, by Curious.