Mac Crash

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Apple Classroom Chatboard

Mac Crash

by Christy

May 5, 2011

Hi, I haven't been here for a while, but I used to post to other chatboards and when I had computer problems, someone here was always helpful. Two days ago, I brought my Mac laptop to school - no problems. When I was ready to go home, I thought I heard an unusual sound, but didn't really think much of it. When I got home, my Mac was frozen. I forgot about command/option/escape and just turned it off, then on again. When I did, nothing happened except a gray screen. I was finally able to start it with my install disk, but still only get a file folder icon with a large question mark on it. Even if you can't help me figure it out, do I have any hope that if I take it to the Apple store (over an hour away) they'll be able to do anything about ti?

Thanks for your help

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Ken in Las Vegas On 5/05/11, Christy wrote: > Hi, > I haven't been here for a while, but I used to post to > other chatboards and when I had computer problems, someone > here was always helpful. Two days ago, I brought my Mac > laptop to school - no problems. When I was ready to go > home, I thought I heard an unusual sound, but didn't really >...See More

May 5, 2011

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May 5, 2011

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From boot disk use TOOLS>Disk Utility> to verify (M) And repair the disk. If that works, and you don't use TimeMachine to keep a current backup, then backup your data right away.

If it doesn't, boot holding down the T key to retrieve your non-backed up data to another Mac/HD using a male/male USB or Firewire cable.

Ken also gave good advice. If you're still under warranty you'll g...See More

May 7, 2011

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Christy Thanks a bunch for your help. Turns out my hard drive was gone - some mechanical problem they said at the Apple store. Apple Care had run out about six weeks ago, naturally. I have a new hard disk, but my data is gone. I couldn't get any of your suggestions to work, but I really appreciate your responses.

On 5/07/11, From boot disk use TO...See MoreThanks a bunch for your help. Turns out my hard drive was gone - some mechanical problem they said at the Apple store. Apple Care had run out about six weeks ago, naturally. I have a new hard disk, but my data is gone. I couldn't get any of your suggestions to work, but I really appreciate your responses.

On 5/07/11, From boot disk use TOOLS>Disk Utility> to verify (M) wrote: > And repair the disk. If that works, and you don't use TimeMachine > to keep a current backup, then backup your data right away. > > If it doesn't, boot holding down the T key to retrieve your > non-backed up data to another Mac/HD using a male/male USB or > Firewire cable. > > Ken also gave good advice. If you're still under warranty you'll > get a new HD. If not you'll have to buy install and reinstall > then update your operating system. > > Good Luck, > > N. If On 5/05/11, Ken in Las Vegas wrote: >> On 5/05/11, Christy wrote: >>> Hi, >>> I haven't been here for a while, but I used to post to >>> other chatboards and when I had computer problems, someone >>> here was always helpful. Two days ago, I brought my Mac >>> laptop to school - no problems. When I was ready to go >>> home, I thought I heard an unusual sound, but didn't really >>> think much of it. When I got home, my Mac was frozen. I >>> forgot about command/option/escape and just turned it off, >>> then on again. When I did, nothing happened except a gray >>> screen. I was finally able to start it with my install >>> disk, but still only get a file folder icon with a large >>> question mark on it. Even if you can't help me figure it >>> out, do I have any hope that if I take it to the Apple >>> store (over an hour away) they'll be able to do anything >>> about ti? >>> >>> Thanks for your help >> >> >> Unfortunately it sounds suspiciously like your hard drive has >> gone. When you boot off your install disk you can run disk >> utility. In the utility select your hard drive, First aid, >> then try verify disk then repair. If the noise is clicking >> it's probably gone. Apple should replace it under warranty.

Jun 26, 2011

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