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    Post: ACIS Warning

    Posted by Denise on 8/23/08

    ACIS seems to be a preferred company and seems to do a
    decent job. What you must watch out for is if something
    happens during the trip. I am a teacher that sent my
    daughter to Spain with them this past year. She lost her
    passport and the costs associated with replacing it were
    all born by my husband and me. The insurance we purchased
    didn't kick in till we complained to "high heaven" and
    then we only got back a small amount of money. There
    appears to be two insurance brochures and it is amazing
    how we only received one of them. But when you go to make
    a complaint, they refer to this second brochure and it
    does not have the same wording as the other brochure.
    Therefore they do not have to pay you any extra money. I
    tried to complain directly to the company's president but
    his secretary shielded him from my complaint. I could
    never recommend this company to anyone ever. It cost me
    over $1500 to deal with the lost passport and they
    refunded me $150.00. They even tried to stick me with the
    cost of the plane ticket for a chaperone who stayed with
    my daughter when she couldn't get on the plane! They
    eventually refunded that when they realized it wasn't
    legal.

    RESPOND TO THIS POST START A NEW THREAD RETURN TO CHATBOARD

    Posts on this thread, including this one

  • ACIS Warning, 8/23/08, by Denise.
  • Re: ACIS Warning, 8/24/08, by genef.
  • Re: ACIS Warning, 8/25/08, by Maria D.
  • Re: ACIS Warning, 9/03/08, by Denise.
  • Re: ACIS Warning, 9/20/08, by joe.

     
     

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