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Re: ACIS Warning
Posted by genef on 8/24/08
I am wondering just what you think would have been fair.
Your child loses her passport and will miss the return flight.
The chaperones have two choices. Leave the kid alone in a
strange city to handle things by herself, or have an adult
stay behind and miss a flight to help the child. Option 1 is
obviously incorrect, so who will bear the extra costs of
option 2? It is always easy to say someone else should pay,
but how is this situation the fault of ACIS?
We actually had this situation come up last year on our trip
the night before our return. Through fast action and hard
work we replaced the passport in time for the flight, but a
call had been made home to let the parents know that
additional expenses might be incurred and the responsibility
of the parents. We had also discussed this possibility and
responsibility in our pre-trip planning meetings. There is
no way I would personally incur $1500 of extra costs for your
child and not expect reimbursement.
On 8/23/08, Denise wrote:
> ACIS seems to be a preferred company and seems to do a
> decent job. What you must watch out for is if something
> happens during the trip. I am a teacher that sent my
> daughter to Spain with them this past year. She lost her
> passport and the costs associated with replacing it were
> all born by my husband and me. The insurance we purchased
> didn't kick in till we complained to "high heaven" and
> then we only got back a small amount of money. There
> appears to be two insurance brochures and it is amazing
> how we only received one of them. But when you go to make
> a complaint, they refer to this second brochure and it
> does not have the same wording as the other brochure.
> Therefore they do not have to pay you any extra money. I
> tried to complain directly to the company's president but
> his secretary shielded him from my complaint. I could
> never recommend this company to anyone ever. It cost me
> over $1500 to deal with the lost passport and they
> refunded me $150.00. They even tried to stick me with the
> cost of the plane ticket for a chaperone who stayed with
> my daughter when she couldn't get on the plane! They
> eventually refunded that when they realized it wasn't
> legal.
Posts on this thread, including this one
- ACIS Warning, 8/23/08, by Denise.
- Re: ACIS Warning, 8/24/08, by genef.
- Re: ACIS Warning, 8/25/08, by Maria D.
- Re: ACIS Warning, 9/03/08, by Denise.
- Re: ACIS Warning, 9/20/08, by joe.
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