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Re: ACIS Warning
Posted by Maria D on 8/25/08
I've traveled with numerous companies and ACIS is a lot better
than most. They are a little more expensive, but the service is
great. ACIS is honest and up front about their charges and they
really do look out for you. One year I tried switching over to
NETC and paid more money, but had the worst trip of my life.
MAria
On 8/24/08, genef wrote:
> I am wondering just what you think would have been fair.
> Your child loses her passport and will miss the return flight.
> The chaperones have two choices. Leave the kid alone in a
> strange city to handle things by herself, or have an adult
> stay behind and miss a flight to help the child. Option 1 is
> obviously incorrect, so who will bear the extra costs of
> option 2? It is always easy to say someone else should pay,
> but how is this situation the fault of ACIS?
>
> We actually had this situation come up last year on our trip
> the night before our return. Through fast action and hard
> work we replaced the passport in time for the flight, but a
> call had been made home to let the parents know that
> additional expenses might be incurred and the responsibility
> of the parents. We had also discussed this possibility and
> responsibility in our pre-trip planning meetings. There is
> no way I would personally incur $1500 of extra costs for your
> child and not expect reimbursement.
>
> On 8/23/08, Denise wrote:
>> ACIS seems to be a preferred company and seems to do a
>> decent job. What you must watch out for is if something
>> happens during the trip. I am a teacher that sent my
>> daughter to Spain with them this past year. She lost her
>> passport and the costs associated with replacing it were
>> all born by my husband and me. The insurance we purchased
>> didn't kick in till we complained to "high heaven" and
>> then we only got back a small amount of money. There
>> appears to be two insurance brochures and it is amazing
>> how we only received one of them. But when you go to make
>> a complaint, they refer to this second brochure and it
>> does not have the same wording as the other brochure.
>> Therefore they do not have to pay you any extra money. I
>> tried to complain directly to the company's president but
>> his secretary shielded him from my complaint. I could
>> never recommend this company to anyone ever. It cost me
>> over $1500 to deal with the lost passport and they
>> refunded me $150.00. They even tried to stick me with the
>> cost of the plane ticket for a chaperone who stayed with
>> my daughter when she couldn't get on the plane! They
>> eventually refunded that when they realized it wasn't
>> legal.
Posts on this thread, including this one
- ACIS Warning, 8/23/08, by Denise.
- Re: ACIS Warning, 8/24/08, by genef.
- Re: ACIS Warning, 8/25/08, by Maria D.
- Re: ACIS Warning, 9/03/08, by Denise.
- Re: ACIS Warning, 9/20/08, by joe.
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